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Service |
| Our Service |
 ESO
has the highest rank on customer support among the other
leading zipper providers. Why? Because we have fully trained
professionals at our sales department, creative service,
quality control and production department around the world
to assist you. Our newly established Help Desk department
provides our customers the most valuable and helpful resources.
The team constantly updates new technique and the latest
trend from the industry. At ESO, we listen to you, we
work with you and we serve you. We guarantee you quality
service and quality products. |
| Design |
 Can
not find what you are looking for from our product catalogue?
We offer free design service to our customers, whether
zipper or puller, our professional design team could offer
you design graph based on your idea. Here is how ESO's
Help Desk can help.
1. Send, fax and email us your sketch or product
reference.We will handle the rest for you.
2. Provide your design ideas,
we will make things happen.
3. Need new designs? Let ESO
Design Team handle the problems.We will provide you our
seasonal new designs on the project bases. Just ask, we
will be there*.
 After
reviewing your request, our design team will work with
you closely during the developing stage. First of all,
designer will fine-tune either sketch or the rough ideas.
In the meantime, designer would have to check with AutoCAD
technician and production workers constantly to make
sure the design is do-able. Next, you will be receiving
the ideas rendered in Photoshop. They are good for the
presentation. Furthermore, we also provide free molding
service. Each new season, we would provide a collection
of newly developed items. Our designer would visit the
customer when needed. We make your new product development
process as easy and convenient as you would expect.
We will be with you all the way through. Back to top
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| Manufacturing |
| With our worldwide team effort, ESO continues
to grow in scope and professionalism. We are proud of
our full vertical integration. ESO has fully equipped
production lines for tape weaving and dyeing, as well
as forming and gapping. In addition to regular production
jobs, our Help Desk can help you with research, customization
and new puller and slider design. Our technicians are
always ready to support you on slider mold making, puller
sampling, slider die-casting and puller injection. We
are also proud of our fully equipped lab, and when it
comes to restricted quality control our team wins the
crown. We have a comprehensive QC lab, with the same QC
test equipments as SGS such as Crock Meter , Launder Ometer,
Mother Care needle detector, Zipper testing machine, Data
Color "Spectra Flash",Macbeth Spectralight Light
Box etc. The test items include all kinds strength test,
color fastness to rub/ sweat/ light with the standard
that can meet ASTM & BS standards. Also, we can pass
all YKK standards. We complete all the processes in our
own factory, which enhances our competitiveness by providing
fast delivery, full quality control, competitive pricing,
and flexibility. Back to top |
| Quality Control |
 We
are ISO 9001 2000 certified. We are the first zipper company
in Far East to be awarded ISO 9002. We were awarded OEKO-TEX
in 2002 and maintain annual renew.
Our Test Standard: Our internal standard is more strict
than both ASTM and BS standards, which applies to following
process:
IQC--quality inspection while we buy in materials
IPQC--To make sure the production  follows
the SOP
FQC--inspect the finished products with MIL-STD-105D
standard
OQA--To assure the goods to be delivered correspond
to customer's requirement Instrument Calibration--Manage
and calibrate the instruments twice a year
Customer Feedback Team--To deal with problem reflected
by customers, coordinated by VP that could solve the
company-level problems.
 ESO
zippers meet and exceed rigid tests and standards:
- ISO 9001
- ASTM
- BS3084
- OEKO-TEX 100
- AZO Free
- Nickel Free
- Lead Free
- Needle detection
- Crosswise strength, stops holding
- pull-off resistance and others
Back to top
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| Global Service |
 "Care
about our staff, then the staff will care about the customers."
We create a working environment and company culture that
emphasize respect, communication, understanding and cooperation.
And we believe this will not only benefit to our staff
but more so to our customers-- thus our staff would treat
each of our customers in a more thoughtful and delicate
way; to understand and satisfy customer's demand, and
to cooperate with our customer to our fullest extent.
To guarantee more, our customer satisfactory survey report
would handle to our VP and our customer service center
would monitor our sales performance and service.
 Our
worldwide team is always ready to serve you. You will
be amazed how our worldwide team can help you with your
zipper needs. The ESO Help Desk has everything you
need. You are welcome anytime and anywhere. Our staff
is always available to help you whenever you need support.
With headquarters in the heart of New York City's Garment
District, sales offices in Hong Kong, Beijing, Shanghai
and Bangalore-India, and production and sales in Shenzhen
and Suzhou in China, you can
get the support you need anytime anywhere. Stop in,
call up, or surf by for all the help you need. ESO
is a key link that links you to industry, to professionalism,
to quality and to success. Back to top
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